Ifeanyi Ikenna Mbachu

Collected and processed high-quality raw data, ensuring accurate formatting and adherence to project requirements for training and fine-tuning AI models.

Evaluated and rated AI-generated output for accuracy, relevance, and quality, providing constructive feedback that contributed to model performance improvements.

Labeled and organized diverse datasets according to strict annotation guidelines, ensuring data accuracy and consistency for AI system training.

Reviewed and edited AI-generated content for linguistic accuracy, grammar, syntax, and clarity, ensuring high-quality output.

Transcribed spoken content with high accuracy and efficiency, while rating content quality and relevance to optimize speech recognition models.

Engineered and refined high-quality prompts and responses, rigorously testing iterations to achieve optimal AI model training and performance.

Developed and implemented IT policies and PowerShell automation scripts, standardizing processes and improving operational productivity by 30%.

Optimized voice network infrastructure (IP PBX, VoIP gateways, E1 lines), reducing downtime by 25% through strategic assessments and enhancements.

Evaluated, designed, and deployed Azure and Hyper-V platforms, strengthening cloud and virtualization architecture to support organizational growth and scalability.

Led a cross-functional IT team in major infrastructure initiatives, ensuring project delivery aligned with strategic business objectives.

Managed IT vendor contracts and SLAs, conducting risk assessments to enhance service reliability and mitigate potential risks.

Administered Microsoft 365 and Azure environments, leveraging PowerShell for automation to enhance user experience and operational efficiency.

Managed Microsoft 365 identities and access, ensuring secure access and compliance with organizational policies.

Provisioned and configured Exchange Online and Skype for Business for end users, enhancing communication efficiency and user experience.

Managed Exchange Online security features (OME, S/MIME, DKIM, DMARC, SPF) and supported Office 365 services (Azure AD, Groups, Teams), enhancing data security and collaboration.

Supported hybrid Exchange Online and on-premises environments, ensuring seamless integration and service continuity.

Implemented MDM tools (Intune, Azure Identity and Rights Management, Enterprise Mobility Suite) to enhance data security and streamline device management processes.

Provided technical guidance to cross-functional teams, resolving complex cases by leveraging expertise across solution modules, leading to faster resolution times.

Deployed and supported OneDrive, enhancing file accessibility and collaboration for users across the organization.

Deployed and supported Microsoft Teams, improving inter-departmental communication and collaboration efficiency.

Migrated E3 and E5 license users to Microsoft ProPlus (Office 365), enhancing productivity with updated software features.

Supported Symantec Endpoint Protection deployment, strengthening security and protecting systems from evolving threats.

Installed, configured, and managed servers, ensuring reliable and efficient system operations.

Supported enterprise applications (SharePoint, Tally, Microsoft Office Suite), enhancing user productivity and system efficiency.

Provided first and second-level IT support across field offices, resolving technical issues quickly to maintain operational efficiency.

Communicated service disruptions to users and stakeholders with clear, timely updates, minimizing confusion and maintaining trust.

Implemented an SQL Server-based tracking system for accurate asset management, improving recording and tracking efficiency.

Managed Windows Server (2008/2012/2016) and Active Directory, ensuring stable LAN/WAN connectivity and improved network stability across multiple locations.

Performed routine preventive and corrective maintenance with VMware and Hyper-V, ensuring optimal system functionality and reduced downtime.

Maintained all IT hardware and peripherals, significantly reducing downtime and increasing productivity across the organization.